Web Ticket (Email Message Form)

This contact form is only intended for online shop inquiries. For technical / warranty / product or registration inquiries, please contact us via this link
Note: You could check and upload your system configuration by using Windows msinfo32.exe or CPUZ, Only gif, jpg, png, zip, txt format is supported; File size must not exceed 3MB.

Please use either MSI Center, MSI Center Pro, Dragon Center, or Creator Center to export the laptop’s system information and upload the text file when submitting the web ticket. The information will help us to resolve your question more efficiently.
Refer to the following tutorials for instructions:
- HOW-TO export system information file by MSI Center or MSI Center Pro: https://youtu.be/4nWnvtTdk1E
- HOW-TO export system information file by Dragon Center or Creator Center: https://youtu.be/PSVL2WwIk1E?t=26
If your notebook doesn’t support any of the MSI Centers mentioned above, please download MSI Help Desk to export the system information.
Download MSI Help Desk here:
-Win32 app download link: https://download.msi.com/uti_exe/nb/MSIHelpDeskWin32.zip
Refer to the following tutorial for instructions:
HOW-TO export the system information by MSI Help Desk: https://youtu.be/N8cmsAxV0-U

Customer Service Personal Information Collection Notice

MSI is committed to providing quality services. In order to process warranty and repair services, we will need to: collect, process, and store some of your personal information. To enhance your experience with MSI we would like to keep you informed through service status notifications, and send you a latter satisfaction survey to ask for your feedback.

MSI recognizes that privacy is a fundamental right. Please rest assured that your information will be used accordingly to MSI’s privacy policy. For more information, please visit our website at https://account.msi.com/terms/privacy_policy

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